Frequently Asked Questions
What products does Elyvio offer?
Elyvio offers a thoughtfully curated collection of baby and parenting essentials, including swaddles, blankets, feeding accessories, nursery items, bath products, toys, and everyday baby care solutions.
Do you offer free shipping?
Yes! We periodically offer free shipping promotions on qualifying orders. Shipping eligibility and minimum purchase requirements will be displayed during checkout.
How long does shipping take?
Orders are typically processed within 1–3 business days. Most deliveries arrive within 7–15 business days, depending on your location and product availability.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this tracking information to monitor your package's progress.
Do you ship internationally?
At this time, Elyvio primarily serves customers within the United States. If you're located outside the U.S., please contact our support team for assistance.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options available during checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card information on our servers.
Can I cancel or change my order?
If you need to make changes to your order, please contact us within 24 hours of placing it. Once an order has entered processing, modifications may no longer be possible.
What is your return policy?
We want you to shop with confidence. If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery. We'll work quickly to provide a replacement or refund when eligible.
What should I do if my order arrives damaged?
Please contact us with your order number and clear photos of the damaged item and packaging. Our support team will review the issue and provide a suitable resolution.
What if my package is delayed?
While most orders arrive on time, shipping carriers may occasionally experience delays. If your tracking information has not updated for an extended period, please contact us and we'll investigate the shipment for you.
What if my package is lost?
If your package appears lost in transit, contact our support team. We'll work with the carrier to locate the package and provide assistance according to our shipping policy.
Are your products safe for babies?
We carefully source products designed for infants and young children. However, adult supervision is always recommended when babies are using toys, feeding accessories, blankets, or other baby products.
Are all Elyvio products brand new?
Yes — every product sold on Elyvio is brand new and in its original, unused condition. We do not sell pre-owned, refurbished, or second-hand items. All items are carefully packaged and shipped directly from our suppliers to ensure quality and safety for your little one.
Do you offer refunds?
Yes. Eligible purchases may qualify for a refund according to our Refund Policy. Approved refunds are issued to the original payment method used during checkout.
How can I contact customer support?
You can reach our support team through our Contact Us page or by email. We aim to respond to all inquiries within 24–48 business hours.
Why choose Elyvio?
At Elyvio, we believe parenting should be simpler, safer, and more enjoyable. We focus on quality, comfort, affordability, and excellent customer service to help families find products they can trust for their little ones.
Still Have Questions?
We're here to help. If you can't find the answer you're looking for, please contact our support team and we'll be happy to assist you.
