Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

To start a return, please contact us first at contact@elyvio.us. Do not send any items back without contacting us first — we will review your request and provide you with instructions on how to proceed. Because our products are fulfilled and shipped directly from our suppliers, all returns are handled on a case-by-case basis.

You can always contact us for any return question at contact@elyvio.us.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods that have been opened or used (such as grooming kits, nail care sets, or hygiene items) — unopened items in original packaging may be eligible for return; please contact us. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to contact us at contact@elyvio.us to discuss your options. We will do our best to accommodate an exchange depending on availability.

European Union 14-day cooling off period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds: We will notify you once we've reviewed your return request and let you know if it was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@elyvio.us.